Ordering & delivery time

We always do our best to ship your order within the estimated timeframes. However, during peak periods, there may be slight delays.

Free shipping within the Netherlands for orders over €300. For faster delivery we offer an Express option.

International orders over €950 and sample packs ship for free.

All orders are shipped via PostNL or DHL and for international shipping, we collaborate with partners like UPS or DHL.

For international shipments, the recipient is responsible for any customs duties and import taxes applicable in the destination country.

Shipping times – Netherlands

Once your order has been shipped, you will receive an email with your tracking number. Estimated delivery times for standard shipping:

  • Within the Netherlands: 1-3 business days
  • Express shipping: 1 business day

International shipping times

Delivery times vary depending on the destination. The estimates below provide a general guideline, but we recommend checking the latest delivery times with UPS or DHL.

Standard and complimentary shipping

  • Belgium & Germany: 2-4 business days
  • Rest of Europe: 4-7 business days
  • United Kingdom: 4-7 business days*
  • North America: 6-10 business days
  • Rest of the world: 7-14 business days

Express shipping

  • Belgium & Germany: 1-3 business days
  • Rest of Europe: 3-6 business days
  • United Kingdom: 3-6 business days*
  • North America: 4-8 business days
  • Rest of the world: 5-10 business days

For extra-fast delivery, we offer DHL Express as a premium option. Worldwide delivery with DHL Express is usually within 2-5 business days, but please check their website for the most accurate estimates.

Important: Import duties & customs fees for the UK

Since Brexit, import duties and VAT apply to orders shipped to the UK. Please be aware of the following:

  • Orders under £135: No import duties, but 20% VAT may be charged upon delivery
  • Orders over £135: Both import duties and VAT apply, depending on the value and type of product

UK customs and delivery services like Royal Mail or DHL may charge additional administrative fees for processing import duties. These costs are the responsibility of the recipient.

For the most up-to-date information on UK import fees, we recommend visiting the UK government website: GOV.UK - Importing goods.

If you have any questions about shipping, feel free to contact us!