Because every piece is custom-made just for you, we’re unable to accept returns or exchanges for a change of mind.

Handmade details
Some of our stationery is made or finished by hand, such as folding cards, tying ribbons or adding other details. Because this is handwork, small differences in alignment, placement or finishing may occur. These slight variations are part of a handmade product and are not considered damage or a production fault.

Not satisfied with your order?
If you receive a damaged, incorrect or faulty product, please contact us within 48 hours of receiving your order at info@studiokikielise.com and include clear photos of the products concerned.

Please do not use or send the products before we have had the opportunity to review the issue. If something has gone wrong during production or finishing, we will of course look for a suitable solution with you. Any replacement will only apply to the products where an issue has actually occurred.

Order cancellations:

• Before submitting your wording, questionnaire or design details: full refund minus a 5% fee
• After submitting your wording or design details, but before printing: 50% refund
• Once your order has gone to print: cancellation or a refund is unfortunately no longer possible

Once production has started, each item is being created specifically for you and can no longer be resold.

Refunds
Due to the custom-made nature of our products, we cannot offer returns after purchase. In exceptional circumstances, such as receiving a faulty or incorrect product, or an item that does not meet the agreed specifications, we may offer a refund at our discretion.

We create every order with great care and attention and want you to be happy with the final result. If you have any questions or concerns after receiving your order, please contact us.